1. Overview

Certain products or services offered by Neogie Engineering Works Pvt Ltd (“we,” “us,” or “our”) are available exclusively online through our website. These items may be available in limited quantities and are subject to return or exchange only as outlined in this Return and Cancellation Policy. By placing an order with us, you agree to these terms.

2. Returns

Eligibility for Returns:

Products must be unused, in their original condition, and in the original packaging.

A receipt or proof of purchase is required.

Returns must be initiated within [insert number] days of receiving the product.

Non-Returnable Items:

Custom-made or personalized products.

Items marked as final sale or non-returnable.

Products that have been used or damaged by the customer.

Return Process:

To initiate a return, contact our customer service team at [insert email address] with your order details.

Once your return is approved, you will receive instructions on how to send the product back to us.

You are responsible for the shipping costs associated with returning your item. Shipping costs are non-refundable.

Refunds:

After your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed and a credit will be applied to your original method of payment within [insert number] days.

3. Exchanges

We replace items only if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, contact us at [insert email address] for further instructions.

4. Order Cancellations

Our Rights:

We reserve the right to refuse any order placed with us.

We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by the same customer account, using the same credit card, and/or using the same billing and/or shipping address.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

Notification of Changes:

If we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

In the event of a cancellation, you will be fully refunded to your original method of payment.

5. Customer Responsibilities

You agree to provide current, complete, and accurate purchase and account information for all purchases made on our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

6. Contact Information

If you have any questions about our Return and Cancellation Policy, please contact us at:

Neogie Engineering Works Pvt Ltd

120 Ferry Ghat Street P.O.-Telinipara

Dist-Hooghly, State-West-Bengal, Country-India, Pin-712125.

Email:- info@neogieengineering.in

Email:- neogieengineering.95@gmail.com

Email:- somen.niyogi@gmail.com

Phone: (+91) 98310 26183

Phone: (+91) 9163312924

Phone: (+91) 9163312924